Orders And Delivery
All purchases can be made securely online 24 hours a day a day at engravedwoodwork.co.uk through paypal. We are a UK store and deliver to the UK only. All item are delivered free to the UK
Your security is very important to us. Your card details are encrypted and dealt with bt Paypal and are not accessible by anyone at Matthew's Woodwork. You will recieve an e-mail reciept from Paypal and an e-mail confirmation from us of your order.
We do not include prices or invoices with your gift.
We provide an estimated delivery time with your confirmation e-mailand in most cases these delivery targets are met. Most goods are usually dispatched within 3-5 days working days and usual deliveries are between 2-4 days from depatch. However, all gifts are hand made and personalised and sometimes unexpected problem arise. Seasonal events like Christmas and easter may also affect delivery times, or in extreme cases disputes by Royal Mail. For this reason we ask that in all cases you allow 14 days for delivery from time of dispatch, although this is not a guarantee of delivery and if you have any enquired you can just e-mail firstname.lastname@example.org.
All items are delivered via Royal Mail, and customers must allow 14 days from dispatch before an item is considered lost. We would ask you to please note that multiple orders may arrive seperately as each item is packed and sent as soon as it is made. All our prices are inclusive of postage and packaging to the UK.
How To Pay
Choose to pay directly with your Credit Card, or use your Paypal's Express Checkout. We accept Visa, Switch, Solo and Mastercard. Paypal account holders need only enter there e-mail address and password. If you do not have an account then Paypal will simply process your credit card details.
If you have any problems completing your transaction for whatever reason then just let us know. We will be happy to send you an invoice via e-mail from Paypal which you will be able to pay and will prosessed as normal. E-mail us the details of your intended purchase and we will send you an invoice e-mail and the details required for you to complete your transaction.
When Telephoning Us
We might miss your call! We are a small independent company and we believe in all hands to the pump, which really means we are doing our utmostr to fulfil your orders in the quickest time possible. E-mail us, our system is always on and when we get time to have a look at your query we will give you the best possible advise first time around.
We think we are a friendly, open and transparent site. We want you to enjoy your visit, to tell your friends and continue to shop with us in the future. Thank you for visiting us.